Eight questions worth asking before you pick one
Most of these never come up until something has already gone wrong — a price nobody charges, a customer answered in a language they don't read, a post's worth of comments quietly lost. Here they are up front, with our answers.
The answers, in plain words
We won't name anyone else's product. The right-hand column is the common way these tools work — judge it against whatever you're looking at.
The question | Speedy Text | The usual approach |
|---|---|---|
Whose words reach your customer? | Yours, exactly as you typed them. The AI answers only from notes you wrote — and you choose whether each new answer waits for your OK or goes on its own. Every account starts with it waiting. | A model writes the reply. It sounds fine until the day it invents a price you don't charge. |
What happens when it doesn't know? | It says so, hands the chat to you, and adds the question to a list of what your notes don't cover — so the gap gets filled once and never asked again. | It guesses, or it repeats the same menu until the person leaves. |
Which language does it answer in? | Whichever one the customer wrote in. You write a rule once: a customer writing in Arabic, English or Spanish gets it in theirs, translated once and kept, with every price, number and link exactly as you wrote it. Wrote your own version? Yours goes out. | One language for everyone, so a customer who writes in another gets your words in one they may not read. |
Does a keyword have to be exact? | No. One rule answers the word, any emoji, and a bare full stop — the three things people actually type under a post. | One keyword, one rule. Everyone who typed 🔥 instead is not answered. |
Can you test it before a follower sees it? | Type a comment the way a customer would and see exactly which rule answers, what it sends, and which rules nearly fired and why they didn't. | Publish and hope. You find out from the person it went wrong for. |
What happens to comments that arrive while it's down? | Pick the post and the comments are read back off it and answered now — skipping anyone already replied to. | They are gone. Nobody comes back to a post to see whether you replied. |
What does it cost to find out? | Nothing. Twenty-five people on your own posts, no card, no trial clock counting down. | A card up front for a fourteen-day trial you have to remember to cancel. |
Who answers when you need help? | A person. The same one who built it. | A form, and a reply in a few days. |
If you only check three things
Every row above is worth asking. These three are the ones that cost you a customer when the answer is wrong.
The answer came from a line you wrote
Each customer answered in the one they wrote in
The person who replies is the person who built it
You pay for people it answered — not for everyone who showed up
ManyChat bills by active contact too — one person, once a month — but a person counts whether you wrote to them or they wrote to you. Someone messages you, you never answer, and it still comes out of your month. Here a person counts only once the app has actually sent them something. And the same price holds more people: 2,800 on Pro, against their 2,500.
- Everything with one person all month is included — every comment, every conversation, every follow-up.
- A message you never answered costs nothing.
- Past your plan it keeps answering at a rate shown up front, up to a ceiling you set — or stops at the plan, if you choose.
It books the meeting inside the chat
When somebody asks to speak to a person, it reads the real gaps in your Google Calendar and offers three times you are actually free. They tap one and it is in your calendar. Nobody leaves the conversation, and nobody has to ask you to send your availability.
- It sees when you are busy — never what you are busy with
- Two people cannot be given the same minute, even tapping at the same second
- If Google refuses, nothing is confirmed and the conversation comes to you — a confirmation for an appointment that exists nowhere is the worst thing it could do
It answers from your words — and throws away anything else
You write down what your business does, once, and the AI answers from it in plain language. Any figure that is not in what you wrote is discarded before it reaches anybody — an invented price is the most expensive thing an automation can say on your behalf.
- No price, policy or date you did not write
- No authority to promise, discount or make an exception — not even when asked twice
- It learns how you write from your own replies, so it sounds like you and not like a robot
The hours, handed back
Every answer that goes out without you is an answer you did not stop to write. That is the whole of it — not a feature, an evening.
- Comments answered while you are filming, driving or asleep
- The same question answered the hundredth time as well as the first
- A conversation reaches you only when it actually needs you
Every reply, on the record
The activity stream lists what went out and what came in, in order, across every connected account — so “is it working” is a page you look at, not a feeling.
- Every comment, reply and DM as it happens
- Anything that failed to send, marked as failed
- Filter to only the failures when you want to check
Judge it on your own comments.
Start free on one account — real comments, real replies, no card. The fastest way to answer any of these questions is to watch it run on a post of yours.