FAQ

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Getting started

Can two people run the same Instagram account or Page?
Yes, and each keeps their own workspace. If you and a colleague both administer the same Page, you can each connect it, write your own rules and pay for your own plan — neither of you sees the other's rules, conversations or numbers. Worth knowing: if you both build rules on the same post, a comment gets an answer from each of you.
If I lose the email I signed up with, do I lose my account?
No. Your workspace is anchored to the Facebook account you granted permissions with, not to your email. Sign up again with a new address, connect the same Facebook account, and we recognise you and hand you back your original workspace — plan, rules, conversations and history. Your free trial follows you too, which is the same rule working in the other direction: it cannot be claimed twice by signing up again.
Do I need any coding or technical skills?
None at all. You connect your account, type a keyword and your reply, and you're live. If you can send a DM, you can use Speedy Text.
How fast can I get set up?
Most people are live in under two minutes: connect the account, create one rule, done. The longest part is deciding which keyword to use.
Which platforms does it work with?
Instagram business and creator accounts, Facebook Pages, and WhatsApp Business numbers — all connected through Meta's official API — your own Telegram bot, connected with its token, your TikTok account, for comments, and your business email inbox, forwarded to the address we give you. Two things catch people out on Instagram: it has to be a business or creator account rather than a personal one, and it has to be linked to a Facebook Page you administer, because that is the only route Meta gives an app to reach it. Both are free and take a minute in the Instagram app.
Can I connect more than one account?
Yes. Connect several Instagram accounts, Facebook Pages, WhatsApp numbers, Telegram bots, TikTok accounts and inboxes and manage all of them from one dashboard. How many depends on your plan, and a connected store counts toward the same number.

How it works

What happens when someone asks something my rules don't cover?
It stops and fetches you. The conversation is marked for a person and lands in your inbox with everything said so far attached, so you are not starting cold. It does not guess, and it does not keep offering menus to somebody who has asked a real question — that handover is the difference between an assistant and an answering machine.
How quickly does it reply?
Within a few seconds of the comment appearing. Meta notifies us the moment it is posted, and the reply and DM go out immediately.
Can it reply to any emoji instead of a word?
Yes. Set the rule to fire on any emoji and it will answer 🔥, ❤️, 1️⃣, a flag — anything with an emoji in it. That is the one to use for “drop an emoji and I'll send it over” posts, where you can't predict what people will type.
What is the follow-gate?
An option that delivers your link only to people who follow you. Anyone who doesn't gets a polite message — in your own words — asking them to follow first, and the link the moment they do. It grows the account and converts the lead in the same conversation.
What languages does it work in?
Any language you can type. The AI answers in whatever language the customer writes in. Your rules and flows are written once: a customer writing in Arabic, English or Spanish gets them in their own language, translated once and kept, and every price, number and link stays exactly as you wrote it. If you write your own version in a second language, yours is sent instead.
Can I set it up from Claude or ChatGPT?
Yes, free on every plan. Speedy Text is in Claude's connector directory — connect it there (ChatGPT takes the address from Settings → AI apps), sign in, and tell your AI what you want: a rule, new prices in your notes, this week's numbers. It shows you the wording and asks before saving. It can't read or answer your customers, delete anything, or touch billing, your team or your connections, and Disconnect cuts it off at once.

WhatsApp

Whose WhatsApp number is it — mine or yours?
Yours. You connect your own WhatsApp Business number through Meta's own window, exactly as you connect Instagram, and it stays yours. We never send from a shared number, and your customers see your business name, not ours.
Does WhatsApp charge me per message?
Not for the replies. WhatsApp lets you answer free, and without limit, anyone who wrote to you first — and answering is what the automation does. The one paid message is optional: if you switch on shipping updates, a “your order has shipped” notice sent after the 24-hour window goes out as a WhatsApp utility message, which Meta bills to your own WhatsApp account at its utility rate.
Can I keep using WhatsApp on my phone with that number?
Yes, if it is a WhatsApp Business app number. Connect it as it is, keep answering from your phone whenever you like, and whatever you type there shows up in your inbox here too. The ordinary WhatsApp app cannot be connected — switch the number to WhatsApp Business first. A fresh number that has never been on WhatsApp works as well, and is then answered only from here.
Which plan includes WhatsApp?
Pro and above, together with the greeting, the fallback and handover to a person. Instagram and Facebook automation works on every plan, including Free.

Telegram

Does it work with Telegram?
Yes, through your own bot. Make one free in @BotFather — or use the one you have — and paste its token. It answers chats with your rules and the AI, replies under your channel posts, and sends broadcasts. It works on every plan.
Can my Telegram bot message people first?
Yes, anyone who has pressed Start. Telegram has no 24-hour window, which is what broadcasts are for: one message to everyone who started your bot, or only to one label. Anyone who blocks the bot is skipped.

TikTok

Does it work with TikTok?
Yes, for comments. Connect your TikTok account on TikTok's own screen, and comments under your videos are answered in public — from your rules, or from your notes with the AI on. It works on every plan.
Can it answer TikTok messages?
Not yet. TikTok doesn't let apps send or read direct messages yet, so on TikTok the answer is a public reply under the comment. Links in TikTok comments aren't clickable, so replies point to the link in your bio.
How fast are TikTok comments answered?
Within a few minutes. TikTok passes each comment on within about five minutes of it being written, and the reply goes out as soon as it arrives.

Safety

Is it safe for my account?
Yes. Speedy Text connects through each platform's official API — Meta's, Telegram's, TikTok's — and only does what you configure. We never ask for your password, and nothing about it resembles the unofficial automation that gets accounts restricted.
What happens if something fails?
You're told — in the app, by email, and on Telegram if you connect it. If your Meta access lapses or a message doesn't go out, you'll see it rather than discover it weeks later, and you can resend a failed message yourself with one tap.
Can I delete my data?
At any time. Delete your account and we remove your connected accounts, rules, contacts and history. Disconnecting an account on its own hands it back and keeps its rules and settings; connecting it again later starts fresh, with its old activity, conversations and contacts cleared. Messages and contact records also expire on their own after the retention window. The Privacy Policy sets out exactly what is stored and for how long.

Billing

What happens when my plan runs out?
It stops answering and nothing else changes. You stay on the plan you chose — you are not moved down to Free — and your renewal date stays where it is. Every connected account stays connected, and every rule, conversation and past message is exactly where you left it. Comments and messages still arrive; nothing is sent back to them. Renew and it starts answering again straight away, with the same rules, no setting up.
What if I go past my contacts before the month is over?
It keeps answering. Each new person past your plan is billed at your plan's rate when the month closes — people already answered that month never cost more. You decide how far it goes, in Billing: no ceiling, up to a number you choose, or stop at the plan. Move up a plan before the month closes and that month's extra is dropped. We email you at eighty per cent and again at the limit, so it is never a surprise. Extra contacts are charged to the card saved for automatic renewal; without one, it stops at the limit until you upgrade or the month renews.
Can I stop it charging me for extra contacts?
Yes, in one click. In Billing, choose “Stop at my plan” and new people wait at the limit — nothing past it is ever charged. Or set a number and it stops there. Extra contacts are only ever charged to a card you chose to save for automatic renewal, and Billing shows the running total as the month goes.
Does my plan renew automatically?
Only if you turn that on. It is off unless you choose it, and it needs a card you chose to save when you paid — saving a card and agreeing to be charged for it are two separate decisions. You can switch it off from Billing or Settings in one click; we ask once to confirm and tell you the date it would stop answering, then it is done. Turning it off also deletes the saved card, so nothing past your plan can be charged either.
Can I really try it for free?
Yes, twice over. The Free plan answers your first 25 people for real, on your own posts and in your own inbox, with no card. And when you choose a plan, your first one runs 14 days longer: 44 days instead of 30 on monthly, 379 instead of 365 on yearly, on the same allowance. Both come once per person, recognised by your email and by the Facebook account you connect.
Can I cancel whenever I want?
Yes. Cancel from inside the app in one click. Your plan stays active until the end of the period you already paid for, and nothing renews after that.
Which currencies can I pay in?
US dollars by card, anywhere in the world. Customers in Egypt are billed in Egyptian pounds and can also pay by local bank transfer — the pricing page shows whichever applies to you.

Still not sure?

Email support@speedytext.app — we reply within 1 business day.

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