Answer on WhatsApp while you sleep
It's 3 a.m. A customer wants the price and whether you deliver. By the time you wake up, they've had their answer, the order link, and a thank-you — from your own number, in your own words.
A customer opens a chat with your own business number.
Three moments, no one waiting on you
Your number, your words. The bot only ever says what you wrote or approved.
- Step 1
A customer messages your number
They ask the price, the address, whether you deliver. Speedy Text reads the message on your own WhatsApp Business number — nothing to install on your phone.
- Step 2
The right answer goes out instantly
A keyword rule — or the AI answering from your own notes — replies in the language you write in with a link, a price, or a next step. In seconds, at 3 a.m. too.
- Step 3
You take over when it matters
Ask for a person and the bot steps aside and pings you. Nothing is sent that you didn't write or approve, and the handover is yours to make.
Your number, your words. The bot only ever says what you wrote or approved.
- A customer messages your number
- The right answer goes out instantly
- You take over when it matters
Three of four, answered without you
One ordinary day on a shop's WhatsApp — and who actually typed each reply.
- 08:12“how much is delivery to Giza?”Answered by your rule
- 14:30“send me the order form”Order link sent
- 03:07“do you ship internationally?”Answered — you were asleep
- 09:00“can I talk to someone about a bulk order?”Handed to you · you got a ping
Three of four answered without you. The one that needed a person got one — you.
The messages that eat your day
If the same five questions arrive every morning, this is the reply that sends itself.
Price and availability
"How much?", "do you have it in blue?", "is it in stock?" — answered the moment they're asked, from a rule you wrote once.
Order, booking and payment links
Send the order form, the booking page, or the payment link the instant someone asks — no copy-pasting from your notes app.
The same questions, every day
Delivery areas, working hours, return policy. Write the answer once and let it greet everyone who asks, in their language.
A real person when it's needed
A greeting for someone new, a fallback when nothing matches, and a clean handover to you — so no customer is ever left talking to a wall.
Six that work — steal them
What a good WhatsApp answer looks like, by kind of business. Change the words to yours and it's live.
What a good WhatsApp reply actually says
WhatsApp is not a comments section. People arrive already meaning to buy something or fix something, and they can see whether you are typing — which changes what the first message has to do.
- Answer first, greet second
- A message that opens with “Hello and welcome to” before saying anything useful reads as a machine, because a person would have answered the question. Lead with the price, the link or the opening hours. The pleasantry can come after it, or not at all.
- Say it is automatic, and say what happens next
- “Sent automatically — if this is not what you meant, write anything and a person will pick it up” costs one line and buys the whole thing patience. People forgive an automated reply. They do not forgive being left to guess whether one is coming.
- Three buttons, not a paragraph of options
- WhatsApp lets you send buttons, and a tap is a decision somebody makes in a second. Five choices typed out as text is a message they read half of. Keep it to three: the thing most people want, the second thing, and a person.
- Write for the hour it will be read
- A good part of what this answers arrives after midnight, when no person is going to appear. The reply that works at 2am tells them what they asked and when somebody will be about — not that their message is important to you.
The four that matter on a number people already trust
WhatsApp is the channel where a bad automated reply costs the most, because it arrives in the same list as their family. These are the parts that keep it feeling answered rather than processed.
WhatsApp, on your own number
Connect your WhatsApp Business number the same way you connect Instagram — one window, no code, no reseller in the middle. Replying to someone who wrote to you first is free on WhatsApp, however many messages it takes.
A first word, and a way back
Greet someone the first time they write, and when a message matches nothing, show the options again instead of leaving them with silence. Both start empty — say nothing until you have written the words yourself.
Knows when to fetch you
Someone asks for a person and the automation stops talking, hands the conversation over, and stays quiet while you reply. It picks itself back up once the conversation goes cold.
Any language
Write a rule or a flow once. A customer who writes in Arabic, English or Spanish gets it in their own language — translated once and kept, with every price, number and link exactly as you wrote it. Wrote your own version in a second language? Yours is sent instead.
Questions about answering on WhatsApp
How the answering part behaves on a business number.
Does it answer every message, or only keywords?
Both, your choice. Rules answer the words you chose, word for word. With the AI on, everything else is answered from your notes and your store — and what neither covers comes to you.
Can customers tap instead of typing?
Yes. A reply can carry up to three buttons, and a tap is read exactly like a typed answer.
What does an answer cost me on WhatsApp?
Nothing from WhatsApp: replying to a customer who wrote to you is free. Speedy Text counts each person once a month, however many messages it runs to.
Will it answer when I'm already chatting with them?
Not once the chat is yours. A conversation handed to you stays with you until you give it back.
Can it follow up if they go quiet?
Inside the 24-hour window, yes — one follow-up you write, sent after the delay you choose. After 24 hours WhatsApp doesn't allow it, so it doesn't try.
Can I see what it said to each customer?
Yes. Every message and every reply is in your inbox, in the order it happened, with the time it went out.
Are you an official Meta partner?
Your number connects the official way, through Meta itself — not a copycat app or a modified WhatsApp that could get it banned. Speedy Text is a Tech Provider for the WhatsApp Business Platform. Speedy Text has completed business verification and app review from Meta. We use the Cloud API, hosted by Meta, to connect WhatsApp Business phone numbers.
Can it ask questions before answering?
Yes. A rule can ask the things you need — name, area, size — in order, and the answers are saved to that contact.
Auto-reply on your other apps
Each one shaped by what that app allows.
Put your WhatsApp number to work.
Works on every plan, the free one too. Connect your number today and your first 25 people are answered free.