1Step 1
Open Accounts and press “Connect a channel”
Accounts is in the menu on the left; the button is at the top of the page.
Connect your channels
Connect your business email
Forward your inbox, and every customer who writes gets an answer in seconds, in the same thread.
5 steps2Step 2
Write your address and your name
In the Email card press “Connect an inbox”. Write the address your customers write to and the name your replies come from, then press Continue.
3Step 3
Copy your forwarding address
You get an address made for you. Press Copy.
4Step 4
Forward your inbox to it
In Gmail: Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address, and paste it. In Outlook: Settings → Mail → Forwarding → Enable forwarding, paste it and Save.
This step happens on another site, so it looks the way that site looks on the day.
Forward your inbox to it5Step 5
Confirm it with Gmail's code
Gmail sends a code to check the forwarding — it shows up here, on the account's “Email settings” tab. Type it into Gmail and forwarding is on.
Worth knowing
- Microsoft 365 can block forwarding outside the company. An admin turns it on in Defender → Anti-spam → Outbound policy → Automatic forwarding.
- Offers and spam are set aside, never answered.