1Step 1
Open Contacts
Every person, on every channel, with when they were last in touch, their tags and what they told you. The channel counts and the tags at the top are filters; “Export CSV” downloads what's shown.

One list of every person who wrote to any of your accounts, and what they told you.
2 stepsEvery person, on every channel, with when they were last in touch, their tags and what they told you. The channel counts and the tags at the top are filters; “Export CSV” downloads what's shown.

Press a row: their channel, when they first and last wrote, the answers they gave, “Open the conversation”, and their tags — add one with “+ Tag”.
